| 000 |
|
01241nam0 2200289 450 |
| 010 |
__ |
■a7-80084-706-3■dCNY26.00 |
| 100 |
__ |
■a20060404d2005 em y0chiy0121 ea |
| 101 |
1_ |
■achi■ceng |
| 102 |
__ |
■aCN■b110000 |
| 105 |
__ |
■ay z 000yy |
| 106 |
__ |
■ar |
| 200 |
1_ |
■a客户是金■d= Customer care excellence■e如何有效地提高客户满意度并持久地俘获客户的心■f+...... |
| 210 |
__ |
■a北京■c金城出版社■d2005 |
| 215 |
__ |
■a284页■d23cm |
| 300 |
__ |
■a并列题名：Customer care excellence |
| 300 |
__ |
■a其他题名：如何有效地提高客户满意度并持久地俘获客户的心 |
| 305 |
__ |
■a据原书英文第4版译出 |
| 510 |
1_ |
■aCustomer care excellence■zeng |
| 517 |
1_ |
■a如何有效地提高客户满意度并持久地俘获客户的心■ARu He You Xiao Di Ti Gao Ke Hu Man+...... |
| 606 |
0_ |
■a企业管理■x销售管理■AQi Ye Guan Li |
| 690 |
__ |
■aF274■v4 |
| 701 |
_1 |
■a库克,■bS.■g(Cook, Sarah)■4著■AKu Ke, |
| 702 |
_0 |
■a郑闯琦■4译■AZheng Chuang Qi |
| 801 |
_0 |
■aCN■bGSXY■c20060428 |
| 905 |
__ |
■aGSXY■fF274/S452 |
| 999 |
__ |
■Mwzg■m20060428 00:57:50 |
(共0票)
评价
